Shipping & Returns

What is your basic shipping policy?
What are you basic return policies?
How fast is my order processed?
When will my order ship?
What shipping options are available?
Do you ship outside of the Canada?
How will you ship my order?
Do you ship to Alaska, Hawaii, Yukon, Northwest Territories, Nunavut?
Do you ship to APO/FPO addresses?
Do you ship to Freight Forwarders?
How much is shipping?
When will I receive my order?
Do you offer expedited shipping?
Can I have my order sent to more than one address?
Do you ship to a countries other then the United States?
What could cause a shipping delay?
Delays by shipping companies
Delays during holiday seasons between Thanksgiving and Christmas
Item is on backorder
Undeliverable packages (orders returned to us)
Billing address information is inconsistent with what is on the credit card record
Restocking Fee
Return Shipping Costs
Outgoing Shipping Costs

Q: What is your basic shipping policy?

Once payment has been collected, shipping of an item can take between 2-7 Business days. The item(s) will then be shipped on the shipping service that the customer has selected. The most common shipping method will be UPS or FedEx. A tracking number will then be emailed to the receiver. Orders will not be shipped on Weekends or holidays.

Please note that Shipping calculators sometimes do not always quote accurately. We reserve the right to hold an order until the right amount for shipping charges is collected.

Q: What are you basic return policies?

All Returns to Trackwerks either online or in-store will incur a 40% restocking fee. We do not re-reimburse shipping charges. The shipping charges to ship the item back will be at the expense of the customer. If for some reason you receive the wrong item, please call Trackwerks within 2 Business days from when you receive the item(s) to obtain a RMA number. We will then only send out a replacement part once we have received the original product.

All returns sent back to Trackwerks must be accompanied with an RMA number. In order to receive an RMA please call or email. Please have your order #, and all your information available when looking for an update on your return.

Q: How fast is my order processed?

Under normal circumstances, orders are processed the same or following day, Monday through Friday during typical business hours. All orders placed Saturday or Sunday will be processed on Monday, with the exception of holidays.

Q: When will my order ship?

All shipments leave Monday through Friday. Since some orders are drop-shipped from other suppliers, we cannot guarantee same or next-day shipments. However, most shipments will leave within 1-3 days. If there are any known delays, we will let you know as soon as possible.

Q: What shipping options are available?

All shipments are sent by the service of our choice, we have several options for your convenience. All orders must ship to physical addresses. WE WILL NOT SHIP TO PO BOXES.

Q: Do you ship outside of the Canada?

Yes, we ship across The United States.

Q: How will you ship my order?

We ship primarily through UPS and FedEx, however, some shipments may be shipped by Canada Post or freight carriers depending on the size of the order. Trackwerks reserves the option to choose the best carrier available at the time of shipment.

Q: Do you ship to Alaska, Hawaii, Yukon, Northwest Territories, Nunavut?

We do ship to Alaska & Hawaii. However, shipments to Alaska & Hawaii are excluded from any of our Free Freight offers. The UPS rate quoted during checkout is only an estimate and is subject to additional shipping charges that will be charged to your credit card. If you would prefer your Alaska or Hawaii order sent via Priority Mail please contact our Customer Service department at (613) 421-1753. Our team is available Monday-Thursday 10am-6pm Friday 10am-9pm Eastern time or our online contact form.

Q: Do you ship to APO/FPO addresses?

We apologize but we are unable to ship to APO/FPO through our website at this time. If you would like to place an order and ship it to an APO/FPO address, we recommend having a friend or family member take delivery from us and forward it to you.

Q: Do you ship to Freight Forwarders?

No we do not. There are no exceptions.

Q: How much is shipping?

Shipping is determined using UPS or FedEx rate calculations. In some cases (Alaska, Hawaii, Yukon, Northwest Territories, Nunavut), the rates may be inaccurate and we recommend contacting us prior to ordering. Shipments over 150 lbs. or dimensionally too large to go by UPS will be sent via truck freight and will require a quote prior to processing.

Q: When will I receive my order?

While many orders will ship directly from our Store in Ottawa, ON Canada, we do drop-ship from time to time from the Manufacturer. We do our best to only work with suppliers that can fulfill our orders efficiently, so most orders will leave within 2-7 business days after processing. Standard ground shipments will take 1-5 business days to arrive, depending on where you are located(a business day is a non-holiday weekday, weekends are not counted). Expedited shipments will arrive in the amount of business days you select, plus the processing time, prior to shipping. Please allow extra time when shipping to remote rural areas and during peak holidays. When your order ships, we will send you a Shipping Confirmation email with a tracking number and direct link you can use to track your order. If you placed your order via the telephone and did not provide us with an e-mail address, please contact us if you do not received your order within 10 business days.

Q: Do you offer expedited shipping?

Yes. You can choose 3-Day, 2-Day or Next Day service for an additional charge. The expedited shipping duration does not include the time to process your order. Please refer to the Shipping Estimate feature in your cart screen, after adding your items, to estimate the amount of your shipping cost. If actual shipping rates are higher than the what the cart quoted, we will contact you as soon as possible to discuss any additional charges.

Q: Can I have my order sent to more than one address?

Each order can be sent to only one address. If you are purchasing several items to be shipped to different addresses, you'll need to place a separate order for each different shipping address.

Q: Do you ship to a countries other then the United States?

Yes, However we ask that you contact us prior to completing your order.

Q: What could cause a shipping delay?

Wrong address or zip code used for the shipping address.

When the shipping company can't deliver your package and they send the packages back to us, we will contact you via email or phone for correct address information.

Q: Delays by shipping companies

Your shipment could be temporarily lost or misplaced by the shipping company. If the delay is deemed unreasonable, we will ship you a replacement order. If the original package does show, it is your responsibility to help get that package back to us. If the package is not returned in a reasonable amount of time, you will be charged for it, plus the shipping cost.

Q: Delays during holiday seasons between Thanksgiving and Christmas

Shipping companies often do not guarantee any shipment a couple of weeks before Christmas. Please allow extra time for deliveries during this time. You can also contact us for expedited shipping options.

Q: Item is on backorder

We will contact customers via your email in case the product you ordered is on backorder and will be delayed. If you have other items on your order that are not on backorder we may ship items separately, backordering the unavailable items.

Q: Undeliverable packages (orders returned to us)

Packages that are returned to us marked as "Unclaimed", "Return to Sender", "Attempted Unknown", "Refused", or "Invalid Street Address", will be credited back to the customer's credit card on file, less the shipping and handling fees and a 40% restocking fee.

Q: Billing address information is inconsistent with what is on the credit card record

To protect our customers against credit card fraud, we will call, email or use other ways to verify that the credit card holder authorized the purchase. The billing address MUST MATCH the records at the card issuing bank or we will not accept the order.